FREQUENTLY ASKED QUESTIONS

Please contact us and our friendly sales team will be in touch.

Please email the customer service team for your access link to the exhibitor portal - help@loupe-global.com.

The Fira Gran Via is located in a new business development area, connected to the main motorways and dual carriageways leading into Barcelona:

AP-7, AP-2, A-2, C-16, C-58, C-31, C-32, C-3

•    There are two parking garages: C & D
•    GPS Coordinates: 41.35448, 2.12698

You will need to fill out your online listing and show guide entry in the Exhibitor Portal, this will feed through to the show website in order for visitors to view your company contact details.

The exhibitor portal is there to help make your planning and participation in our events as simple as possible. It is through the exhibitor portal that you will find information on rules and regulations, how to order extras like furniture, logistics, deadlines and health and safety details.

You will need to fill out your online listing and show guide entry section in the Exhibitor Portal.

The show guide entry deadline will be published closer to the show date.

The exhibitor is fully responsible for obtaining comprehensive insurance protection for their exhibits, display materials, personal property and staff personnel. The cover is mandatory and should be against all risks, both in transit to/from, and on location at the exhibition for the entire show period.

You must provide a copy of your insurance policy and be insured for Public Liability to a minimum level of £2,000,000 or €2,500,000 or $3,000,000. Please submit a copy to help@loupe-global.com or submit below.

For the Certificate of Insurance please use the below company details:

Informa Markets 
240 Blackfriars Road
London
SE1 8BF
UK

Any loss or damage that may occur during the show should immediately be notified to the organizers and security on-site. Please note that exhibitor contracts do not cover stand contractors and any subsequent sub-contractors, and as such contractors are now required to submit proof that they have adequate insurance cover.

Any questions relating to insurance and details of Informa's insurance policy should be directed to insurance@informa.com.

Special rates are exclusively available from our official housing service provider, bnetwork. Please note that bnetwork is the ONLY OFFICIALLY RECOMMENDED and authorized hotel reservations agent. Please beware of any other third-party convention housing agents who may solicit your business, charge more and may not honor your reservation when the time comes. 

• Hotel rooms can all be viewed and booked closer to the show date.
• All reservation changes and/or cancellations must be made through bnetwork. Please DO NOT contact the hotel directly.

A reservation contact will be available closer to the show.

The exhibitor badge portal is linked within your exhibitor portal, section Badges/ Lead retrieval. Once in this section scroll down and click on ‘Access badge system and register your team'.

Under the Team tab you will see the number of exhibitor badges available FOC with your stand space. The number of free badges you get depends on the size of your stand (3 badges per 9sqm of space booked).

Additional exhibitor badges can be purchased in the badge portal.

Please register before arriving onsite, via your exhibitor badge portal. You will need to bring your confirmation email to the event to collect your badge from the exhibitor registration desk located in the south entrance.

VIP codes are perfect for your top clients and prospects. Show them that they are appreciated and invite them to come and see your latest products. VIP codes cannot be used by your own staff.

More information about VIP codes will be published closer to the show.

A general free of charge Wi-Fi service is available for the show for visitors and exhibitors, however for a consistent connection we would recommend ordering a dedicated network through the Fira Store - available closer to the event date. 

Security is provided however if you have any valuable products you want to leave on your stand then please make sure they are locked away, otherwise you can hire your own security personnel for your stand through the Fira Store - available closer to the event date. 

Yes, there will be a variety of catering outlets at the exhibition offering a wide range of refreshments. Exhibitors are not allowed to bring their own food and drink into the halls and will have to use the venues in-house caterers.

You can find your stand number when you log into the Exhibitor Portal, it is displayed on the right hand side. The Exhibitor Portal will be live closer to the event date.

The floor plan can be downloaded here.

Please view the section Schedule in the Exhibitor Portal for the full build up and dismantle timetable.